Assistance
Conventional Guarantee
Teuco provides complete and constant assistance: a 24-month guarantee on all products from the date of delivery. The guarantee covers conformity, design, material, manufacturing and operating defects.


The Conventional Guarantee is only valid for products installed in the same country or state in which they were purchased. The Conventional Guarantee is not valid for products purchased in Russia, for which a specific Guarantee valid for that particular country applies.


For its hydrospas, Teuco provides a 7-year guarantee on the acrylic material used to make them.

Duralight® Guarantee

Indeed, on Duralight® Teuco offers a 20-year guarantee for white and a 7-year guarantee for coloured Duralight®; the guarantee is valid across the world, with the exception of products purchased and/or installed in the USA, Canada and Russia.

Find out  more

Conventional Guarantee Activation and Validity.
In order to be covered by the Conventional Guarantee, you should activate it by no later than 30 days from the date of purchase of the product, by calling the Freephone Number 00800 12 11 2014* for calls from abroad - only valid for certain European countries (Germany, France, Great Britain, Austria, Belgium, Switzerland and the Netherlands) from Monday to Friday, from 9 am to 1 pm and from 2 pm to 6 pm.




ASK FOR ASSISTANCE
With just one call to the Freephone Number 00800 12 11 2014* for calls from abroad - only valid for certain European countries (Germany, France, Great Britain, Switzerland, Austria, Belgium and the Netherlands) from Monday to Friday, from 9 am to 1 pm and from 2 am to 6 pm - Teuco guarantees a comprehensive customer service and constant support, offering:
  • The only specialised support service authorised by Teuco
  • Maintenance by Teuco specialised servicemen
  • Guaranteed original spare parts, always
  • The same quality After-Sales Support whether the product is under guarantee or not
numero unico

 
Service centres
Find your nearest authorised Teuco service centre
Teuco Spa
Via Virgilio Guzzini, 2
62010 Montelupone MC Italia
tel. 0733/2201 - fax. 0733/220391
email: teuco@teuco.it
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